Policy, Cancellations & Privacy

Hideaway in Fairhope is by appointment only, no acceptions will be made. All services are non-refundable. Please see our Policy & Cancellations for details.


Policy & Cancelletions

We at Hideaway in Fairhope have put in place appropriate safety encryption and technology to safeguard your data. Please see our Privacy Policy for details.

Privacy

Policy & Cancellations

  • BY APPOINTMENT ONLY. We do not accept walk-ins under any circumstances. 
  • ALL SERVICES ARE NON-REFUNDABLE. This includes pre-payment for scheduled appointments. 
  • Only one special/discount can be applied per service/order. 
  • We do not have special accommodations for little children nor  are we responsible for your child or his/her safety. Our goal is to  maintain an environment of tranquility and relaxation - if your child is  disruptive, you and your child will be asked to leave. 
  • Please turn the volume down on your cell phone. The spa has a courtesy phone. 
  • Returns on products purchased must be made within 7 days for store credit only.
  • Spa day packages must be reserved with a gift certificate number or credit card when scheduled.
  • Failure to arrive for an appointment without advance  cancellation will result in a required deposit (credit card number) for  future visits. 
  • A no-show without cancellation is considered forfeiture and will be charged. 
  • Cancellation within short notice (less than 48 hours for spa  packages and less than 24 hours for individual services) will result in a  50% loss of gift certificate value. 
  • All guests will be charged for the full amount of service(s) in the event of late arrival or early departure. 
  • Cancellation for any non-spa services requires a 4 hour cancellation notice or a 50% charge will be added to the next bill.
  • Only exchanges of services on gift certificates. No refunds. 

Privacy Policy

Your privacy is important to us. We have created this Privacy Policy in  order to demonstrate our commitment to the privacy and protection of  your information. To better protect your privacy, we provide this notice  explaining our online information practices and the choices you can  make about the way your information is collected and used. To make this  notice easy to find, we make it available on our every web page  throughout hideawayinfairhope.com.
 

Information We Collect
This notice applies to all information collected or submitted on the  hideawayinfairhope.com website. Using our contact form, you can make  requests and appointments. The information we collect: Company Name,  Contact Person, Street Address, Email Address, and Phone Number.
 

How We Use Information
Hideaway in Fairhope will never share information you provide with any  outside parties. This notice applies to any and all information  collected and/or submitted to the hideawayinfairhope.com website.  Information gathered is for the sole purpose of fulfilling your specific  request, e.g. purchase of items and/or services.
 

Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the  correct use of information, we have put in place appropriate physical,  electronic, and managerial procedures to safeguard and secure the  information we collect online. Hideaway in Fairhope uses encryption  technology to safeguard your data in electronic communications.  hideawayinfairhope.com uses reasonable administrative, technical,  personnel, and physical measures (a) to safeguard data against loss,  theft, unauthorized use, disclosure, or modification; and (b) to ensure  the integrity of the data.
 

Cookies
Our website may use "cookies" to process and store information relevant  to your use of our website and services. Cookies are identifiers that a  website can send to your browser to keep on your computer to make your  successive visits to the website more efficient. You can set your  browser to notify you when you are sent a cookie. This will give you the  chance to decide whether or not to accept it.
 

Children
Protecting the privacy of the very young is especially important. For  that reason, we never collect or maintain information at our website  from those we actually know are under the age of 13, and no part of our  website is structured to attract children.