POLICY & CANCELLATIONS
BY APPOINTMENT ONLY. We do not accept walk-ins under any circumstances.
ALL SERVICES ARE NON-REFUNDABLE. This includes pre-payment for scheduled appointments.
Only one special/discount can be applied per service/order.
We do not have special accommodations for little children nor are we responsible for your child or his/her safety. Our goal is to maintain an environment of tranquility and relaxation - if your child is disruptive, you and your child will be asked to leave.
Please turn the volume down on your cell phone. The spa has a courtesy phone.
Returns on products purchased must be made within 7 days for store credit only.
Spa day packages must be reserved with a gift certificate number or credit card when scheduled.
Failure to arrive for an appointment without advance cancellation will result in a required deposit (credit card number) for future visits.
A no-show without cancellation is considered forfeiture and will be charged.
Cancellation within short notice (less than 48 hours for spa packages and less than 24 hours for individual services) will result in a 50% loss of gift certificate value.
All guests will be charged for the full amount of service(s) in the event of late arrival or early departure.
Cancellation for any non-spa services requires a 4 hour cancellation notice or a 50% charge will be added to the next bill.
Only exchanges of services on gift certificates. No refunds.
THE INFORMATION WE COLLECT
This notice applies to all information collected or submitted on the hideawayinfairhope.com website. When using our online shop, you can order products, and using our contact form, you can make requests and appointments. The types of information collected when provided at these pages are: Company Name, Contact Person, Street Address, Email Address, Phone Number.
THE WAY WE USE INFORMATION
Hideaway in Fairhope will never share information you provide with any outside parties. This notice applies to any and all information collected and/or submitted to the hideawayinfairhope.com website. Information gathered is for the sole purpose of fulfilling your specific request, e.g. purchase of items and/or services.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Hideaway in Fairhope uses encryption technology to safeguard your data in electronic communications. hideawayinfairhope.com uses reasonable administrative, technical, personnel, and physical measures (a) to safeguard data against loss, theft, unauthorized use, disclosure, or modification; and (b) to ensure the integrity of the data.
Our website may use "cookies" to process and store information relevant to your use of our website and services. Cookies are identifiers that a website can send to your browser to keep on your computer to make your successive visits to the website more efficient. You can set your browser to notify you when you are sent a cookie. This will give you the chance to decide whether or not to accept it.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under the age of 13.